Tang Traditional Acupuncture and Chinese Medicine LLC (“Tang Acupuncture,” “we,” “our,” or “us”) may communicate with you via phone calls, text messages (SMS), and email for purposes related to your care and our services.
1. Consent to Receive Communications
You may opt in to receive SMS communications through our website forms or patient intake process, where you provide explicit consent.
By providing your phone number or contact information, you consent to receive communications from us, which may include:
- Appointment confirmations and reminders
- Follow-up messages related to your care
- Administrative notifications (e.g., scheduling updates)
Consent to receive communications is not a condition of receiving treatment.
2. SMS Messaging
If you opt in to receive SMS messages:
- Message frequency may vary based on your appointments and interactions.
- Message and data rates may apply depending on your mobile carrier.
3. Opt-Out Instructions
You may opt out of SMS communications at any time by replying: STOP
After opting out, you will no longer receive SMS messages except as required for transactional or legally necessary communications.
4. Help Instructions
For assistance, reply: HELP or contact us directly:
Phone: (919) 503-3558
Fax: (919) 823-6060
Email: info@tangacupuncture.com
5. Privacy of Communications
We take reasonable steps to protect your information. However:
- Standard SMS messages are not always encrypted.
- We recommend not sharing sensitive medical information via text message.
- For secure communication, please use our designated HIPAA-compliant platforms when available.
6. Third-Party Communication Services
We may use third-party service providers to facilitate communications (such as messaging platforms or practice management systems). These providers are expected to maintain appropriate safeguards.
7. Changes to This Policy
We may update this Communication Policy from time to time. Continued use of our communication services constitutes acceptance of any updates.